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About

VortexCSI provides complex systems designs, performs system integration and provides tightly integrated access to ready made private cloud solutions as well as customer application platforms enabling fast, efficient and comprehensive IT solutions for our clients. We posses the follwing capabilities:

 

  • Enterprise Model Design (EMD): Architecting the future state operating model design to drive an organization’s strategy and make the business model a reality

  • Transformation Program Integration (TPI): Designing and leading the complex transition program that helps an organization achieve its desired business and operating model

  • Strategic Cost Reduction (SCR): Restructuring cost models to enable growth while improving cost performance and scalability

  • Global Business Services (GBS): Designing a single enterprise-wide support organization or network to optimize delivery efficiency and business outcomes

  • Shared Services (SS): Realigning enabling processes into central hubs globally to more cost effectively support the business and provide a platform to enable future growth

  • Business Process & IT Outsourcing (BPO & ITO): Helping organizations evaluate the value of outsourcing and how to successfully navigate the full journey lifecycle

  • Customer Operations (CO): Developing, implementing, optimizing and operationalizing multi-channel customer interaction capabilities for external and internal customer-facing operations

  • Technology Change Management (TCM): Identification, selecting and evaluation of new technologies tools, methods and processes. Coordination and orderly transition these methodologies in an orderly manner into the organization

 

 

Our Team 

 

Mr. Richard A. Noel is the Chief Executive Office – He also leads Program

 

Management Strategy & Planning. Richard has 32 years of experience working in Systems Engineering and Integration planning projects as a lead Program Manager and Project Engineer. Mr. Noel provides Program Management and Executive Engineering  Strategy and Planning leadership. His forward looking leadership cover a diverse range of national and international project expertise and assignments. To include Contract Negotiations, Vendor Management, Telecommunications Infrastructure Convergence Planning, Earned Value Management, CapEX Cost Controls and Scheduling, Project planning and execution, Life cycle acquisition planning and management, risk analysis and mitigation plan development to manage his projects. Richards skills include requirements management, concept of operations development, architecture/infrastructure assessment, network services analysis, technology assessments, evaluations of software applications and systems, software independent verification & validation testing, enterprise architecture transition planning and baseline configuration management.

 

Richard has earneda B.A., Business Administration, Strayer University, May 1991

PMI Certificate Negotiation Strategies & Techniques The George Washington University

November 2012. He earned his Master Certificate in Program Management at the The George Washington University SGBA. Washington DC, June 2005

 

Dr. Michael Charles Kirkley is the Senior Technical Project Manager/Senior Systems Engineer

 

Dr. Michael Charles Kirkley is an expert in managing the design, development, planning, implementation, and validation of complex systems integration and service applications deployments. He possesses a Bachelor of Science degree from Park University in Management Computer Information Systems, a Dual Master’s Degree in Information and Telecommunications Systems Management (ITSM) from Capital University, and a Doctor of Management (DM) from the University of Phoenix.

 

His vast experience encompasses more than 40 years of Information Technology and Telecommunications Program and Project Management, Legacy and VoIP telecommunications architecture improvements, service development, process improvement, hardware and software implementations and upgrades, and organization, network and element management support systems. His broad knowledge of many information technology and telecommunications disciplines including complex information system planning and implementation, switched voice, switched data, next generation network architectures, 3G/4G GSM architectures and capabilities, Intelligent Network hardware and applications (e.g. Call Center Applications, Toll Free, Calling Card (Pre and Post Paid), and Enterprise VPN), studio and desktop video teleconferencing, enterprise transmission systems, LAN/WAN architecture development, digital leased line services, service provisioning, and network security.

 

He has a Senior level aptitude for understanding Cultural differences within Europe and South West Asia were key contributions to the US Government’s efforts to quell the uncertainty prior to the Y2K event as he was selected to perform an independent assessment of all of Telecom Egypt. His knowledge of the Egyptian Architecture will be key in the implementation of the proposed task. Dr. Kirkley excels in environments that require ad hoc contributions at all levels of information technology, network engineering, design, and operations as well as any ancillary platforms that provide service within a Carrier Grade implementation of an enterprise service.

 

Mr. Raymond Noel is a Senior Technical Project Manager/Engineer

 

Raymond has for 23 years managed Systems engineering and integration government contracts both in a project lead, PM role and in a key contributor role that assisted the government with decision-making process that impacts changes of program and project objectives. Mr. Noel has applied “Best practices and Techniques” to project manage efforts to initiate/plan/execute/closure phases of IT, system engineering and software integration that use Capability Maturity Model Integrated Level-3, System Life Cycle Processes and software development life-cycle (SDLC) to accomplish IT development goals. He used the mentioned frameworks to do requirements management, concept of operations development, agile engineering, architecture/infrastructure assessment, network services analysis, technology assessments, evaluations of software applications and systems, software independent verification & validation testing, enterprise architecture transition planning and baseline configuration management. Additionally, he has developed excellent client relationships and works well with a variety of business management and technical staff to offer objective programmatic insight into IT capabilities performance issues, execution risks, and corrective actions to aid in technical and business decision-making.

 

Raymond earned his M.B.A., Master of Business Administration, Virginia Tech University, May 2011 and his B.S., Computer Information Systems, Strayer University, December 1999.

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